FAQs

SATISFACTION GUARANTEE

If you are not 100% satisfied with your order for any reason we will happily accept your return within 100 days of receiving your order. To being initiating a return please email orders@sobos.com to receive your RMA # and free return label (for US orders only).  

ORDER PROCESSING

All orders placed Monday-Friday (excluding holidays) before 2PM PST will begin processing that day and ship within 48 hours, pending item availability and credit card verification. Orders placed after 2PM PST will begin processing the next business day. Orders placed on Friday after 2PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.

QUESTIONS

For questions about your order, please email us at orders@sobos.com and include your order number in the subject line. For inquires regarding a specific product, please e-mail us at info@sobos.com. You can also reach us by phone at 818-275-4404, Monday-Friday from 10AM-7PM PST.

PRIVACY POLICY

  • Sobos respects your right to privacy. We collect only the information necessary for us to complete your order or contact you regarding the status of your order.
  • The information we collect includes your name, email address, shipping address, and billing address
  • Sobos does not store your credit card information.
  • Sobos will not rent or sell your name or personal information without your permission.